Effective Date: 01-10-2024

1. Introduction

Welcome to mindcom-cms.com, a school management software platform. This Support Policy outlines the support services we offer to our users and how you can access them.

2. Support Services Offered

– Technical Support: Assistance with technical issues related to the use of our software.

– Account Support: Help with account-related inquiries, including login issues and account settings.

– Product Information: Guidance on how to use our software features effectively.

3. Support Channels

– Email Support: You can reach our support team via email at [Insert Support Email]. We aim to respond to all inquiries within [Insert Response Time, e.g., 24-48 hours].

– Phone Support: For urgent issues, you can contact us by phone at [Insert Support Phone Number] during our business hours, [Insert Business Hours].

– Live Chat: Our live chat support is available on our website during business hours for real-time assistance.

4. Support Availability

Our support team is available during the following hours:

– Monday to Friday: [Insert Hours]

– Saturday: [Insert Hours, if applicable]

– Sunday: Closed

5. Response Times

We strive to respond to all support requests within [Insert Response Time, e.g., 24-48 hours]. Response times may vary depending on the complexity of the issue and current support volume.

6. User Responsibilities

To help us provide the best support possible, we ask that you:

– Provide detailed information about your issue, including any error messages and steps to reproduce the problem.

– Be available for follow-up questions or troubleshooting steps.

7. Limitations of Support

Our support services do not cover:

– Issues caused by third-party software or hardware.

– Customization or modification of our software beyond its intended use.

– Training or educational services beyond basic product information.

8. Changes to This Support Policy

We may update this Support Policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Support Policy, please contact us at:

Contact Us